November 1: Singapore Airlines says its Singapore–Dubai services SQ494 and SQ495 will remain cancelled until February 28, 2027, citing the geopolitical situation in the Middle East. The airline’s advisory was updated on October 30 at 11:30am Singapore time and sets out refund arrangements for affected passengers.
Key highlights
- SQ494 from Singapore to Dubai and SQ495 in the reverse direction are affected.
- The published cancellation period extends through February 28, 2027.
- Affected customers may seek a full refund of the unused portion of their ticket.
- Bookings through an agent or partner airline should be handled through the original seller.
File photo: a Singapore Airlines Airbus A350-900 at Changi Airport (February 24, 2025). Photo: Bahnfrend / Wikimedia Commons, CC BY-SA 4.0. Cropped and resized by The Press of Asia. The aircraft was photographed arriving from Sydney; this is not an image of the cancelled Dubai service. The adaptation is shared under the same licence.
Exactly which flights are covered
| Flight | Sector | Published status |
|---|---|---|
| SQ494 | Singapore → Dubai | Cancelled until February 28, 2027 |
| SQ495 | Dubai → Singapore | Cancelled until February 28, 2027 |
The notice is about the two named Singapore Airlines services. It does not announce a closure of Dubai’s airport, a cancellation by every carrier, or a general prohibition on travel to the United Arab Emirates. Passengers should match both their operating airline and flight number to the advisory.
The airline first published this continuing notice on March 1, 2026. The October 30 update is the relevant recent version. Keeping those dates separate prevents a continuing operational disruption from being mistaken for an entirely new incident.
How the refund process differs by booking channel
According to Singapore Airlines, customers who booked directly can use its Assistance Request Form to seek a refund. People who purchased through a travel agent or another airline should contact that seller. The notice describes the refund as covering the unused portion, which matters where part of a multi-sector itinerary has already been flown.
The airline’s official changes-and-refunds page separates requests to change a flight from requests to cancel a booking for a refund. Choosing the appropriate route helps avoid treating a request as if it were a confirmed replacement itinerary.
Before submitting a request, a traveller can assemble the booking reference, ticket details and the affected travel dates, then use the official airline or seller’s channel. Someone with several passengers on one booking should check that the response covers everyone who needs assistance. Keep the acknowledgement and the seller’s final confirmation.
What connecting passengers should check
A cancelled Dubai sector can affect the usefulness of onward arrangements even when another flight remains scheduled. Review the whole journey, including the return leg and any separately booked connection. A refund for an airline ticket should not be assumed to settle an unrelated hotel, transfer or second booking.
If a replacement is offered, compare the new departure date, arrival airport, connection time and any additional transit requirements before accepting it. These are itinerary checks, not a promise that the airline will provide a particular alternative or reimburse every separate expense.
The advisory’s deadline is also not a firm guarantee that service will automatically restart on March 1. A cancellation end date describes the current published position. A bookable flight and a later operational confirmation remain separate checks.
What to watch before departure
Singapore Airlines says other flights may be affected as the situation remains fluid. It directs passengers to its Flight Status page and asks them to keep contact details current through Manage Booking or subscribe to mobile notifications.
Check the flight number again after receiving any itinerary change and before travelling to the airport. Use the date attached to the airline’s latest advisory when comparing it with an older email or screenshot. This report records the October 30 notice; later airline instructions may change the position.
Sources
- Singapore Airlines: Advisory on flights affected by the Middle East situation
- Singapore Airlines: Changes and refunds
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